今天課堂介紹了 IFLA(International Federation of Associations) Public Library Service Guidelines，中的第二章(The legal and financial framework)及第三章(Meeting the needs of the customers)。
單字：framework 體制、參照標準、準則、架構
第三章提到了Services for adults需要包含的有：
• lifelong learning
• leisure time interests
• information needs
• community activities
• cultural activity
• recreational reading.
Services to customers的章節中有提到幾種以對象提供服務方式：
Services to children
Services for young adults
Services for adults
Lifelong learning
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